Privacy policy

Effective Date: July 13, 2026

FetchaSquad LLC (“FetchaSquad,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information provided to us.

This Privacy Policy explains how we collect, use, process, disclose, retain, and protect information when you visit https://fetchasquad.com/, access the FetchaSquad platform, add a franchise or store, communicate with us, or use our services.

By accessing or using our website, platform, or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

When you add a franchise or store, create or manage an account, communicate with FetchaSquad, or use our services, we may collect:

  • Franchise name
  • Store name
  • Street address
  • City
  • State
  • ZIP code
  • Business or mobile phone number
  • Email address
  • Service-alert and SMS consent preferences
  • Communications submitted to FetchaSquad
  • Other information voluntarily provided through our platform or services

Please provide only information that is accurate, current, and that you are authorized to provide.

SMS Consent Information

When you voluntarily opt in to the FetchaSquad Service Alerts program, we may collect and retain:

  • The mobile telephone number provided
  • Whether the SMS consent checkbox was selected
  • The date and time consent was provided
  • The form or platform through which consent was obtained
  • The applicable version of the consent disclosure
  • SMS delivery and messaging status information
  • HELP and STOP request records
  • The date and time of any opt-out request

We retain this information to operate the messaging program, honour communication preferences, maintain compliance records, and respond to customer requests.

Information Collected Automatically

When you visit our website or use the platform, we may automatically collect limited technical information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages visited
  • Date and time of access
  • Website or platform activity
  • General location derived from an IP address
  • Cookies and similar technology information

2. How We Use Information

FetchaSquad may use collected information to:

  • Register and manage franchises and stores
  • Identify store locations and authorized contacts
  • Provide and maintain platform services
  • Send requested weather alerts
  • Send marketing performance reports
  • Send campaign alerts
  • Send account and service-related notifications
  • Communicate with franchise and store representatives
  • Provide customer service and technical support
  • Respond to questions and service requests
  • Maintain SMS consent and opt-out records
  • Improve the functionality and security of our platform
  • Monitor and analyze website and platform performance
  • Prevent unauthorized access, fraud, or misuse
  • Enforce our Terms and Conditions
  • Comply with legal and regulatory obligations
  • Protect the rights, property, and safety of FetchaSquad, our users, and others

FetchaSquad sends SMS messages only when a user has voluntarily selected the separate SMS consent checkbox.

3. FetchaSquad Service Alerts

Users may voluntarily opt in to the FetchaSquad Service Alerts program during the Add Store setup process or through another clearly disclosed opt-in process.

Messages may include:

  • Weather alerts
  • Marketing performance reports
  • Campaign alerts
  • Account notifications
  • Service-related notifications
  • Other alerts requested by the user

By actively selecting the separate SMS consent checkbox and providing a mobile telephone number, you agree to receive recurring automated SMS messages from FetchaSquad LLC at the number provided.

Message frequency varies. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing or using FetchaSquad’s products or services.

You represent that you own, control, or are authorized to use the mobile telephone number provided.

Opting Out

You may unsubscribe from FetchaSquad SMS messages at any time by replying STOP.

After replying STOP, you may receive one final confirmation message. You will not receive additional SMS messages unless you voluntarily opt in again.

Getting Help

For assistance:

The FetchaSquad SMS opt-in process can be publicly reviewed at:

https://fetchasquad.com/sms-opt-in/

4. Mobile Information and Messaging Consent

FetchaSquad LLC does not share, sell, rent, trade, transfer, or otherwise provide mobile telephone numbers, SMS opt-in data, or messaging consent information to third parties or affiliates for marketing or promotional purposes.

This restriction applies notwithstanding anything else stated in this Privacy Policy.

Mobile information may be processed by messaging and technology service providers only as necessary to deliver and support FetchaSquad’s requested messaging services. These providers are not authorized to use mobile information for their own marketing or promotional purposes.

SMS consent is provided specifically to FetchaSquad LLC. SMS consent is not transferable to another company, organization, affiliate, lead generator, or third party.

5. How We May Disclose Information

We may disclose limited personal information in the following circumstances.

Service Providers

We may provide necessary information to trusted service providers that assist with:

  • Website and platform hosting
  • Cloud infrastructure
  • SMS delivery
  • Email delivery
  • Analytics
  • Security and fraud prevention
  • Customer support
  • Technical services
  • Professional services

Service providers may use information only to perform services for FetchaSquad and must protect it appropriately.

Mobile numbers and SMS consent information will not be provided to these service providers for their own marketing or promotional purposes.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable law or regulation
  • Respond to a valid court order, subpoena, or government request
  • Protect the rights, property, or safety of FetchaSquad, our users, or others
  • Investigate suspected fraud, abuse, or security incidents
  • Enforce our agreements and policies

Business Transactions

If FetchaSquad is involved in a merger, acquisition, financing, restructuring, or sale of business assets, information may be transferred as part of that transaction, subject to applicable privacy requirements.

Mobile telephone numbers, SMS opt-in data, and messaging consent will not be transferred or used for third-party marketing or promotional purposes.

Aggregated Information

We may use or disclose aggregated or de-identified information that cannot reasonably be used to identify an individual.

6. Sale of Personal Information

FetchaSquad does not sell personal information.

We specifically do not sell or share mobile telephone numbers, SMS opt-in data, or messaging consent for advertising, marketing, promotional, or lead-generation purposes.

7. Cookies and Similar Technologies

FetchaSquad may use cookies and similar technologies to:

  • Keep the website and platform functioning
  • Maintain user sessions
  • Remember user preferences
  • Understand website traffic and usage
  • Improve website and platform performance
  • Maintain security
  • Measure service effectiveness

You may control cookies through your browser settings. Disabling certain cookies may affect website or platform functionality.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Manage franchises and stores
  • Fulfil the purposes described in this Privacy Policy
  • Maintain business and compliance records
  • Resolve disputes
  • Enforce agreements
  • Meet legal and regulatory requirements

SMS consent and opt-out records may be retained as necessary to demonstrate consent, honour communication preferences, and comply with messaging requirements.

9. Data Security

FetchaSquad uses commercially reasonable administrative, organizational, and technical safeguards to protect personal information against:

  • Unauthorized access
  • Unauthorized disclosure
  • Alteration
  • Loss
  • Destruction
  • Fraud
  • Misuse

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users are responsible for keeping their account credentials confidential and notifying FetchaSquad about suspected unauthorized account access.

10. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw previously provided consent
  • Object to or restrict certain processing
  • Request information about how personal information is used
  • Opt out of marketing communications
  • Opt out of SMS messages

To submit a privacy request, email info@fetchasquad.com. We may need to verify your identity before completing the request.

To unsubscribe from SMS messages, reply STOP.

11. Children’s Privacy

Our website, platform, and services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to FetchaSquad, contact info@fetchasquad.com.

12. Third-Party Websites and Services

Our website or platform may contain links to services operated by third parties.

FetchaSquad does not control and is not responsible for the privacy, security, availability, or content of third-party websites or services. We encourage users to review the applicable third-party privacy policies before providing information.

13. International Data Processing

Information may be processed or stored in the United States or other locations where FetchaSquad or its service providers operate.

Where required, we take reasonable steps to ensure that personal information receives appropriate protection.

14. Changes to This Privacy Policy

FetchaSquad may update this Privacy Policy periodically.

Updates will be posted on this page with a revised effective date. Where required, we will provide additional notice of material changes.

15. Contact Us

For privacy questions, requests, or complaints, contact:

Email: info@fetchasquad.com
Website: https://fetchasquad.com/